Please have your card serial number in hand when you call. Moreover, every time I call Clipper Card Customer Service (at least half a dozen attempts) it's a huge waste of time. Heather attached a memo from the SFMTA (seen above) that says passengers can ride without paying when the Clipper . Feb. 19 2022. Call 877-878-8883 or go to clippercard.com for more information. I can withdraw my consent at any time by contacting Clipper START at 855-614-9149 or help@clipperstartcard.com. Contact Us | Frequently Asked Questions | Organization Order Materials. It will reopen on Tuesday, December 13. Adding Clipper to Wallet lets you pay fares with your phone through your mobile wallet. How can I check my card balance or how much I was charged for a trip? Phone: 855-614-9149 Fax: 855-717-0611 help@clipperstartcard.com The Clipper Customer Service Number is 1-877-878-8883. 10/6/2014. This program provides low and moderate income seniors residing in San Francisco free access to Muni services, including cable cars, when using a Clipper card. From: Clipper Customer Service Subject: Critical Tips for Using Clipper on Caltrain To: xxx@xxx.com Date: Monday, February 7, 2011, 12:21 PM. Youth Clipper Card (5-18) Senior Clipper Card (65 and over) For your protection, Clipper requires you to provide one of the following: Mother's Maiden Name . 1042. Lines 51B and 79 Stop Not in Service. Contact us. As one of the 24 Bay Area transit agencies who support Clipper, BART fare gate readers now support Clipper payment via Google Pay.MTC last month show password. Clipper Card is not a product of Tri Delta Transit. Clipper Card Scam Fraud Consumer Protection Group. Cash and 8-ride customers must tag on and tag off for . You will see your balance (or pass expiration date) on the display. TDD/TTY: 711 or 800.735.2929. Recipients need to load money on themselves. Note: ticket vending machines are not Clipper readers, so riders must still tag their Clipper card before boarding a light rail vehicle. Please allow 7 business days for delivery. Customer Service Center/Livermore Transit Center. We welcome your comments or suggestions about using Clipper Direct. If your card is registered and/or has cash value or another pass in addition to the Way2Go Pass on your Clipper card, you will also need to contact Clipper Customer Service at 877.878.8883 to block your card. Leave a review. Note: You will be asked this question each time you contact Clipper Customer Service to access your card information in person or via phone or email. The Clipper kiosk in the Embarcadero BART/MUNI station is open from 5:45 AM - 7 PM Monday through Friday and is closed on the weekends. If you apply for Free Muni with an Adult Clipper Card, your application will be rejected. If you need to check your balance or card usage history: Log into your My Clipper account and click on "Check card value" or "Check card activity". - If you need to add cash into the card online, it take 3-5 days. A Senior Clipper card is required to receive senior discounts on cash value fares and transfers when paying with Clipper. Article Update <p>This is a test</p> Feb. 19 2022. The following program rules are set by the Clipper program. 65 likes. please contact us at 1-925-754-6622 and ask for the Customer Service Department. According to our records, the credit card information we currently have on file for the Autoload on your Clipper Card is due to expire in December. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Monday-Friday . AC Transit will do its best to provide the requested . Clipper Retail Locations. September 9, 2013 eugenia 8 comments. To check your Clipper card balance, simply check the card reader when you tag in. Senior Clipper Cards are free but do not come pre-loaded with cash value. ID Card, you will receive a card that is Clipper-ready and provides access to Clipper features. BART Customer Service - Customers can apply for a non-personalized Youth Clipper card (card will be sent in the mail), apply for and get a Senior Clipper card, get an adult Clipper card, and add value to a card. If you need to check your balance or card usage history: Log into your My Clipper account and click on "Check card value" or "Check card activity" Contact Clipper Customer Service at 877.878. Recommend counting by 5's. Lower the number, higher up it will display. Oakland-- A Clipper Card employee committed one of the worst Internet sins Tuesday, sending an e-mail to more than 1,700 customers - and forgetting to put their addresses in the "blind" copy field . If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Customers must first call Clipper at (877) 878-8883 to report a lost or stolen card in order to block the card from further use. Article Update . If you need to check your balance or card usage history: Log into your My Clipper account and click on "Check card value" or "Check card activity" Contact Clipper Customer Service at 877.878. For more information on how to use these features, please contact your transit agency or Clipper Customer Service at (877) 878-8883. I am giving them 2 stars for great customer service and the idea of having 1 card for multiple transport system but overall, clipper system is just horrible. BART Customer Service Lake Merritt BART station. Or apply in person at a Clipper Customer Service Center. Phone: 855-614-9149 Fax: 855-717-0611 help@clipperstartcard.com Monday-Friday Clipper is an all-in-one transit card that keeps track of any passes and cash value that you load onto it, while applying all applicable fares, discounts and transfer rules. There are a variety of ways to purchase a Clipper card. Clipper will block your card to prevent misuse and protect any value on the card at the time of your call. DO NOT request a replacement. I acquired a Clipper Card # 120698**** valued at $233 from a man named Jesse Grima, phone number 408.561.6771 on Oct 29, 2017. All applications must be accompanied by a copy of proof-of-age documentation. For fares purchased using Clipper ®, the Clipper ® customer service team must be contacted directly at: 877-878-8883 for determination. Monday-Friday, 7:30 a.m.-5 p.m. Processes Senior Clipper Cards for seniors age 65 and older who live in Fremont, Newark or Union City. Please contact Customer Service at 510-891-4777 to speak to a representative or email Kim Ridgeway. Due to construction delays, the new stop serving lines 51B and 79 to Rockridge BART: . Clipper Card Scam Fraud Consumer Protection Group. P.O. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Information found on this website can be provided in an alternative format upon request. You've probably heard Heather's story before: Fare inspectors issuing a ticket when the Clipper Card reader wasn't working. ID Card, you will receive a card that is Clipper-ready and provides access to Clipper features. 2500 Railroad Avenue Livermore, CA 94551 (925) 455-7500 TTY: (877) 735-2929 (California Relay Service) Clipper Card. Applications for Youth and Senior Clipper Cards may be submitted by mail, email, or fax. The body of the email from Clipper Card customer service simply said: Dear Clipper Cardholder, We first would like to thank you for your support of the Clipper (formerly TransLink) program. Please contact Customer Service at 510-891-4777 to speak to a representative or email Kim Ridgeway. Our goal is to stop Clipper Card Fraud Scam by forcing Clipper Card and MTC to protect the Consumer/Victim of the Clipper Card MTC Fraud Scam. In person at the AC Transit Customer Service Center. • Only registered Clipper cards are eligible for refunds. The Direct Load participant fee; The $300 Clipper . You may also be directed to Clipper, by WageWorks, in order to get key information. The staffed locations also can provide customers with an adult Clipper card on the spot. Box 316 Concord, CA 94522-0318. CLIPPER CUSTOMER SUPPORT. If your card is registered, contact us so we can block your card from further use. Clipper cards can be reloaded online, at self-service machines in stations and at terminals, and in person at transit agency ticket offices and Clipper Customer Service Centers. Monday-Friday . I've had to call up Clipper Card customer service with a new Clipper Card to do a balance transfer, which costs $5. For more information, visit www.clippercard.com or call the Clipper Customer Service Bureau at 1-877-878-8883. The new Clipper app lets you manage your Clipper account from your iPhone—add value, view your history, and plan your trip! If your card is lost or stolen, please contact Clipper at 877-878-8883 before seeking a replacement card with Tri Delta Transit. For more information on how to use these features, please contact your transit agency or Clipper Customer Service at (877) 878-8883. Once you are in possession of your Free Muni Clipper Card you can transfer it to your phone on the Clipper App. anonymous Problems with Product/Service complaint. SamTrans customers with a Clipper card who want to add Clipper cash or a transit pass can go to one of the locations below. The Bay Crossings store in the Ferry Building is open from 6:45 AM - 7 PM Monday through Saturday and from 9 AM - 5 PM on Sunday. SMART does not offer refunds on the 31-Day Pass or Eco-Pass. Clipper's New Customer Service Locations are Hard to Find Since I had about 45 minutes until the next Sausalito ferry departed at the Ferry Building, I decided to find the Clipper card customer service locations that recently opened up at the Embarcadero station and Bay Crossings booth inside the Ferry Building. If your card has been lost or stolen please contact the Clipper Customer Service Center (1.877.878.8883) for Or EMAIL scans or photos of your application form and your proof-of-age document to senioryouthapps@clippercard.com. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, "If you have no activity . The block becomes effective overnight and staff at the customer service center can issue a new card the following day. Buy an adult Clipper card, get a Youth or Senior Clipper card or load value on any card. Please Note If your Clipper card has been lost or stolen please contact the Clipper Customer Service Center (1.877.878.8883) Order. Products/cash may also be loaded through the Clipper web site or over the phone with the Clipper Customer Service Bureau, but the product/cash may take up to five days to be loaded onto the card. Skip top navigation. Cubic Transportation Systems, the system integrator and services provider for the regional Clipper® smart card system, and the Metropolitan Transportation Commission (MTC) announced the launch of a new mobile website for Clipper - https://m.clippercard.com - giving customers an easy, on-the-go way to manage their Clipper Card accounts from a variety of mobile phones. If you are reporting a problem, please provide all relevant details, and the Clipper Customer Service Center will review your report and contact you, if necessary, for more information. 1 of 2 A commuter tags his Clipper card to enter the Civic Center Bart Station in San Francisco, Calif. Thursday, May 31, 2018. There are details regarding your card that only Clipper has access to. BART needs 21 working days to complete group orders. The Clipper app gives you step-by-step . Monday - Friday: 8 am - 5 pm. Download the Clipper app today! Clipper START Customer Service. You can add value to your Clipper START card the same way you would add value to a regular Clipper card: in person at a retailer, ticket machine, Clipper Customer Service Center or transit agency ticket office; online; or over the phone. Contact Customer Service (408) 321-2300 | customer.service@vta.org ACT Updates. Some purchasing limits apply. Clipper START Customer Service. 822. Metropolitan Transportation Commission. 8883, TDD/TTY 711 or 800.735. Choose one of the two options: Add a Clipper Card to Apple Wallet. (The Hub at 375 Beale St. in San Francisco is temporarily closed, due to the pandemic.) P.O. Select the Cards icon at the bottom of the screen and tap the plus "+" icon in the top left corner. AC Transit will do its best to provide the requested . 192. CLIPPER CUSTOMER SUPPORT. Download the Clipper app and create an account or sign into your existing account. On May 19, the Metropolitan Transportation Commission (MTC) today launched the Clipper regional transit-fare payment card on Google Pay, and also released a mobile app for easier management of Clipper cards on Android phones. Call (877) 878-8883 to order from a Customer Service Representative. Reuse numbers based on their Topics. Our goal is to stop Clipper Card Fraud Scam by forcing Clipper Card and MTC to protect the Consumer/Victim of the Clipper Card MTC Fraud Scam. Or FAX your application form and proof-of-age document to 877.565.3149. Visit clippercard.com and buy online. When you tag your card to a reader the balance will display. Continue. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Cubic Transportation Systems is the system integrator and services provider for the regional Clipper® smart card system, Now customers can touch their Clipper cards to a contactless electronic reader at exit to pay their parking fees and avoid fumbling for cash or having to pay with a separate bank card. Longtime customers can even stop in and exchange their old TransLink card for a brand new Clipper card." The process of establishing full-service customer convenience centers at the transit kiosk in the Embarcadero station and at the Bay Crossings store in the Ferry Building involved equipment upgrades to handle the wider range of transactions. The Customer Service Center at Lake Merritt Station will be closed for remodeling from Monday, December 5 through Monday, December 12. Status: Answered. Cash, Check, Visa, Mastercard, American Express, Discover and Commuter Benefits Program credit card accepted. Sam M. Santa Clara, CA. . Phone: 855-614-9149 Fax: 855-717-0611 help@clipperstartcard.com 12/21/2021. Pay with Your iPhone or Apple Watch. Thank you for using your Clipper card on Caltrain. Clipper Program Rules. . 877.878.8883. Order the article displays on the community. Contact Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929. For fares purchased through the SMART App, complete the SMART Refund Request Form and submit it to SMART by mail, fax, or email. Clipper Card. What are the hours of the Clipper Card Customer Center kiosk? For fares purchased using Clipper, the Clipper customer service team must be contacted directly at: 877-878-8883 for determination. Load Value or Fares onto Clipper Cards. Sales and Service Locations. The Clipper card is a reloadable contactless smart card used for automated fare collection in the San Francisco Bay Area.First introduced as TransLink in 2002 by the Metropolitan Transportation Commission (MTC) as a pilot program, it was rebranded in its current form on June 16, 2010. To get a card immediately, you can apply in person at participating transit agency ticket offices, including at County Connection offices. MTC Website MTC . The Customer Service Center is open for limited services, including: Payment for Parking and Transit citations are available online or at the sales kiosks listed below. Jessica Christian / The Chronicle Show More Show Less 2 of 2 A . For fares purchased through the SMART App, complete the SMART Refund Request Form and submit it to SMART by mail, fax, or email. Clipper START Customer Service. The same day I called Clipper Card, confirmed the amount was valid and registered the card under my name. Cubic, which manages the . Forgot password? Monday - Friday: 8 am - 5 pm. Monday - Friday: 8 am - 5 pm. Aug. 08 2021. IMPORTANT NOTE: The RTC Program no longer issues cards to seniors (age 65 and over) unless they are traveling with an Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. Customer Service. How can I check my card balance or how much I was charged for a trip? Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. CLIPPER CUSTOMER SUPPORT. You can add cash value to Clipper cards at all BART ticket . View nearby places on a map. APPLICATION INSTRUCTIONS Complete and submit this application to obtain a free Youth Clipper card. . Applications can also be downloaded from www.Clippercard.com. If your card has been lost or stolen, notify your Go Pass Provider administrator and immediately contact the Clipper Customer Service at 877.878.8883 to block your card. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. This lets you customize your card for your own transit needs. Service Notices. I have multiple clipper cards ranging from $80, $30, $0.60, $4.15 . Without manually removing it BEFORE the transfer, it locked the old card to the previous system. There's no way to unblock the card once you wipe the old phone. Customer Service. City of Birth . Opening hours, contacts and 20 reviews for Clipper Card at 298 Market St, San Francisco, CA. 64 likes. Clipper cards can be purchased at the Caltrain Administrative office in San Carlos between 8 a.m. - 5:30 p.m., at participating Clipper retail locations such as Walgreens and online at www.clippercard.com. Accepts applications and can issue Senior Clipper Cards. Clipper Card Scam Fraud Consumer Protection Group. Following are tips to make it easier to use your card on Caltrain: * Don't forget to tag off. SAN DIEGO, Calif. - September 17, 2013 - Cubic Transportation Systems, the system integrator and services provider for the regional Clipper® smart card system, and the Metropolitan Transportation Commission (MTC) announced the launch of a new mobile website for Clipper - https://m.clippercard.com - giving customers an easy, on-the-go way to manage their Clipper Card accounts from a . Complaint Type: Problems with Product/Service. 877.878.8883. Contact Us | Frequently Asked Questions | Organization Order Materials. Discount fares can be purchased using cash on board buses with valid ID, with Clipper by applying for a discount Clipper card, through AC Transit's mobile payment platform, and at the AC Transit Customer Service Center. Article Update <p>This is a test</p> Feb. 19 2022. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 6:00 am - 8:00 pm Weekends:8:00 am - 5:00 pm A Clipper card makes boarding faster, eliminates the need to carry exact change, and can be registered for . You can contact Clipper START customer service at 855-614-9149, send an email ( help@clipperstartcard.com) or use the Contact Us form on the website. They have never been able to resolve an issue which seems fairly straightforward, e.g., sending an email confirmation for a payment made online. I understand that my response will not affect my application. P.O. Can I buy a Clipper card online? To get a card immediately, purchase one at Clipper vending machines in BART stations. Edit: The transferring of a new phone locked my old Clipper Card up. You can also check your balance when you add value to your card in person, by calling customer service on 877.878.8883 or by logging into your Clipper account online. A few days later, Clipper Card had embezzled the money from me . Password. Please contact Customer Service at 510-891-4777 to speak to a representative or email Kim Ridgeway.AC Transit will do its best to provide the requested alternative format within a reasonable time. I agree to be contacted by Clipper START for surveys and other research purposes, via mailing address or email, to evaluate the continuation of this discount program. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. . Note: You will be asked this question each time you contact Clipper Customer Service to access your card information in person or via phone or email. Youth (ages 5-18) and senior (ages 65 and older) customers must fill out an application to obtain a Clipper card. There will be a new layout, better access, and improved design.During the closure, please visit AC Transit offices at 1600 Franklin St, Oakland for Senior or Youth Clipper Cards or Paratransit books. If you have a remaining balance on your Clipper card, you may receive a refund . Box 316 Concord, CA 94522-0318. You can also use Clipper's automated phone service to hear your recent transactions or have a list sent to the email address in your account Card replacement . Sales of Blue Tickets which are priced for one-way travel must be a minimum of $6.70 each to encourage Clipper card usage. TDD/TTY: 711 or 800.735.2929. . Other discount programs are provided through Clipper and are available to riders who meet certain eligibility requirements. Like other transit smart cards such as the Oyster card, the Clipper card is a credit card-sized stored-value . Access for More Riders Adding value for parking payment is simple: Customers have their choice of logging into their accounts on the www.clippercard.com website and setting up an "autoload" to their Clipper card specifically for parking, or by calling the Clipper customer service center at (877) 878-8883 and speaking to a representative. TDD/TTY: 711 or 800.735.2929. 877.878.8883. Box 316 Concord, CA 94522-0318. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. For orders involving 20 or more riders, please contact Group Sales at 510-464-6964 or email us at groupsales@bart.gov . 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