For more information please click here. 2. I received multiple boxes with my order - Do I have to pay additionally for shipping? Yes, these can be included in the same parcel. Can I pay for my order with multiple credit cards? Final Sale; What is the status of my online return? Log In to your UNIQLO.com Account. Visit: https://return.auspost.com.au/uniqlo. My order was cancelled without my permission. Once you have clicked the PROCEED TO CHECKOUT button, select continue via the CHECKOUT AS GUEST button. Select a reason for why you are returning the product. 2. You can return item/s from your online order via the Australia Post returns service, so long as they meet our Change of Mind Policy. One of our friendly customer care agents will get back to you via email within 1 business day. Select the items you wish to return by clicking [RETURN THIS ITEM] 6. Click on the [RETURNS] button next to the order you want to return. Should you wish to return an order that has not been paid for by a credit/debit card, please send this back to our warehouse following the steps below. - Online orders that require a refund must be sent back using our postal return process listed below. Select the items you wish to return, confirm return reason and generate your label. - Refunds can only be processed at the original store of purchase. What is your return Change of Mind Policy? I have been refunded the wrong amount. Once logged in, hover over a category and a [MEMBERSHIP] button will appear. If you are returning an item/s from another order, you are only required to register one return on the returns portal. My UNIQLO account. 3. You may visit this page for login instructions. Please follow the below instructions: 1.Access the returns portal and select the items you wish to return, confirm your return reason and generate your label. 1. However please ensure to include all tags and packaging as this can impact how quickly you receive your refund. PayPal, Google Pay, Apple Pay etc. *Please note, due to hygiene reasons inner/underwear/swimwear or face-masks cannot be returned. Drop your return parcel at any Australia Post Office or red Post Office Box. If you have any questions, please visit the link below. Can I return items from multiple orders in the one satchel? I bought a small slim-fit OCBD. It's a little snug, and looking at the sizing I'm starting to think either a regular small or slim fit medium would work better for me. You should also only be deducted one $8 returns handling fee. - Online orders that require a refund must be sent back using our postal return process listed below. Changes to our UNIQLO Change of Mind Policy have been made from December 1, 2020. Is there a fee for returning my online order back to your warehouse . Final Sale; What is the status of my online return? Attach the PostNord return label making sure you've removed the original address label. If, for some reason you ship your return without using the provided shipping label, please ensure that you receive a receipt with tracking information, which you should retain until you receive your refund. Can I return an item that has been altered? Sure. Click on the [ RETURNS ] Button next to the order you want to return. How do I exchange an item that I purchased online? Simply follow these steps to return your item for a refund: Please note a $8.00 return handling fee will be deducted from the refund amount when you use this option. However, if you received different items from your order, please the parcel and contact our Customer Center for further support. How long does it take for a refund to be processed? Can I cancel my order? In case ctomer received multiple boxes for 1 order, there is no additional cost will be charged. If you made several attempts, you may see more than one hold on your account. Returns and Exchanges; Can I return items purchased from a UNIQLO outside of the U.S? Please check your email for more than one order confirmation email. UNIQLO Returns Department. Please access the returns portal using the order number and the e-mail address used for the order. Select preferred mode of payment. Original receipt of purchase is needed for product exchange/refund within 30 days after purchase date or shipment date provided the product is bought within official Philippine Uniqlo stores. FAQs Delivery Payment Returns Order Status Store Locator Make a Return Newsletter. I took off the tags and wore it to work. 1. Access the returns portal and select the items you wish to return, confirm return reason and generate your label. If you would like to chat with a member of our team, please refer to our operating hours below: Monday to Friday, 10am-4pm AEST Please note: Our CHATBOT is unable to answer specific questions relating to order details, personal or product related information. I would like to share my experience of returning an item to Uniqlo. Why is the total amount at checkout and what was charged on my credit card different? Select from a variety of LifeWear, clothing for women, men and kids for any occasion. Can I return items from multiple orders in the one satchel? Can I return items from multiple orders in the one satchel? Click on the [RETURNS] button next to the order you want to return. Select [ORDER HISTORY] 4. Returns and Exchanges; Can I return items purchased from a UNIQLO outside of the U.S? Enter your delivery address, discount coupon (if any). 1. €10 off your first online order* when you sign-up to receive personalised news from UNIQLO about collection launches, . Our Chatbot is available 24/7 on both "Message us" (Facebook Messenger) and "Chat Support" buttons. Fill in the required fields and your return information. Log In to you UNIQLO.com Account 2. 4. Is there a fee for returning my online order back to your warehouse . I would like to share my experience of returning an item to Uniqlo. 2. Review your order history. Q. Select a reason for return. 7. 2. Top. Update to our returns policy Changes to our UNIQLO Change of Mind Policy have been made from December 1, 2020. 3. I bought a blue denim jacket online from Uniqlo - the sizing chart recommended I purchase a Large but checking the measurements I felt my size was closer to Medium. Select the items you wish to return by clicking [RETURN THIS ITEM] 6. (please note our portal can only print 1 label per return) 2. Gifts/Gift Card 7. Q&A about Return/Exchange. cannot be exchanged in any UNIQLO store. Return Information. Return to a PostNord Service Point (find your nearest branch here). Print your returns label and attach this to your parcel. Can I split a payment with a gift card and a credit card? Innerwear cannot be exchanged or returned due to our strict hygiene policy. You will only need to book one return with Australia Post here for your return parcel. - Exchanges can be made at any store. Their website says the tags need to still be attached and stuff. Select [ORDER HISTORY] 4. . You will then be taken to our returns portal where you can then book your return*. Please click here to view the full updates. Select from a variety of LifeWear, clothing for women, men and kids for any occasion. If a return is registered for each order, you will be charged multiple return fees. You must use and pay a shipping company of your choice to return the item (s). You will only need to book one return with Australia Post here for your return parcel. If you decide to return one item which is part of a two or more item multi-buy, the amount refunded will be based upon the remaining cost from the total multi-buy. Uniqlo refusing to refund me or discuss the matter further. . Contact us. For anything time critical please call us via our customer care phone line. If you have received multiple order confirmation emails please contact us and one of our agents will be more than happy to assist you with this matter. Returning item(s) from your online order can be completed in 4 easy steps! 5. To make a return, click the above button and enter your order number and email address. All merchandise returned must be in its original selling condition and include the original product packaging, tags, and labels. Can I return an item that has been altered? 4. Add items you love to your Wish List. You should also only be deducted one $8 returns handling fee. We do not refund lost return packages shipped within non-UNIQLO . Q&A about Return/Exchange. My UNIQLO account. Once you have registered your return on the returns portal, generate the label, affix one label onto the outside of your parcel and the other label enclosed in your parcel. FAQs Delivery Payment Returns Order Status Store Locator Make a Return Newsletter. 5. Mississauga, ON L5T 2W9. UNIQLO Philippines Return Policy 1. For items bought through the official Uniqlo online store, the return form is needed in addition to the official receipt. Select the Items you wish to return by clicking [ RETURN THIS ITEM ] 6. : 1. How forgiving is Uniqlo's return policy if I've removed tags? Related Q&A Please ensure you have removed the original address label and include your packing list to avoid delays. 3.Package your parcel securely with the delivery note inside. However, please ensure to include all returns forms from the bottom of your invoices so we can identify each order. Please click here to view the full updates. I bought a blue denim jacket online from Uniqlo - the sizing chart recommended I purchase a Large but checking the measurements I felt my size was closer to Medium. 5. However, we would advise you to register with us as you'll be able to enjoy the following benefits: 1 .Track your orders. How do I exchange an item that I purchased online? 275 Pendant Drive. 2. What is your return policy for online orders? Please note: this is NOT a prepaid return shipping label. This means that the item kept will be treated as full price and the refund will be the remaining amount from the multi-buy. 3. If a return is registered for each order, you will be charged multiple return fees. Returns will not be accepted without an original purchase receipt. What is your return policy for online orders? Download, print, and include the return slip inside the return package along with the returned items. Sure. Select Order History 4. Uniqlo refusing to refund me or discuss the matter further. £10 off your first online order* when you sign-up to receive personalised news from UNIQLO about collection launches, . Print your label at home or at a nearby Australia Post Office. Enter your email address into an email address field provided below and check the box next to "Subscribe to our newsletters." Then, click "Make payment" button. US Store Return Policy Merchandise purchased in store may be returned for a full refund to the original form of payment. However, please ensure to include all returns forms from the bottom of your invoices so we can identify each order. You can shop at UNIQLO without creating an account. Can I return more than one order in the same parcel? Returns made with a gift receipt will be returned for a store merchandise gift card as well as purchases made online with a gift card, PayPal, Apple Pay, Samsung Pay will receive store merchandise credit when returned in store. 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